Return & Exchange

Return & Exchange Policy

Rhythm Music will gladly accept returns at our store or through an online return. If you feel an item needs to be returned, please contact us at to receive authorization.

We will accept returns under the following conditions:

1. We only accept a return if it is unused and undamaged and if it contains all original accessories and packaging.
2. Items are returnable within 10 days of delivery. Returned items will be subject to a 25% restocking fee.
3. No return for books, harmonicas, mouthpieces, strings, and some more items, you can always contact us for confirmation.

The customer is responsible for shipping charges.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items.

Please inspect your order upon receipt and contact us immediately if any item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and proceed with the instructions.
In case of damage, please email us a picture of the exterior and interior of the box and of the damaged products.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you return to the store, please have your order number ready.

Frequently Asked Questions